Customer Services & IT Director - NETASQ (Lille - FR)

As of October 2008

Managing 4 teams or a total of 22 engineers and admin executives. Development of innovative and rational services offerings, efficient, ergonomic processes and operations in all post sales fields as well as management and industrialization of both internal and customers facing IT tools.
Actions in many different fields allying strategic planning with field tactical missions :
- empowerment and training of young engineers & managers teams through day-to-day projects - focus on fields skills enhancement, tangible values development and motivation build-up,
- redesigning and running new customer services organization for better customer satisfaction, scalability and tighter performance control,
- development of new services offerings : trainings, professional services, technical account management, technology based services,
- implementation of carrier-class IT infrastructures, cost reduction initiatives in all infrastructure and applications areas,
- long term review and internal implementation of cost and features optimized applications for customer facing operations. Implementation of advanced tools for collaborative work between teams.

Technical consultant - Foundry Networks now Brocade (France - EMEA)

08/2007 till 09/2008

Technical Consultant for L4/7 portfolio (horizontal). In charge of developing and supporting partners channel, pre-sales and post-sales direct sales activities for top customers.

Senior Technical consultant - Radware (Rest of EMEA)

01/2006 till 07/2007

Technical consultant for pre-sales activities within the Rest of EMEA region (BeNeLux, Eastern Europe, Russia, South Africa...).
- Supporting both direct and indirect sales efforts: presentations to top prospects and customers (generally Finance, Bank, Insurance, Industry and Carriers), Proof of Concept, road-shows
- Support to sales channel: channel development, technical updates, training, answers to tenders
- Post sales support to top customers

Senior Pre-Sales Engineer - BT Global Services (Brussels - BE)

09/2002 until 12/2005

Technical sales specialist for about 10 prospects within the Major Business division (largest companies in Europe): design of customers’ network solutions, implementation follow-up and customer farming.
Won numerous middle and large size contracts within new customers. Acting as the second System Engineer for the biggest BT Belgium customer.
Mainly focused on the Data VPN products: MPLS, Frame Relay/ATM, Internet Access, Remote Access, IPSec, Firewall. Member of the Remote Access and IPSec products specialists group.
Major achievement: received the “Andy Green Award for Excellence 2003” – 20 individuals within BT Global service chosen for their major contribution to business.

Data Network Architect - Belgacom France, LDCOM Group (Lille - FR)

06/2001 - 09/2002

Within the IP team: design, deployment and high level support of the MPLS/VPN network (Cisco 7200, 7500, NAS 5X00, Nortel Shasta, HPOV, Netcool).
Additional projects: IPSec concentration and Network based firewall for the IP/VPN service, server farm switching and load balancing, specific IP/VPN services (legacy protocols over IP/VPN, IPX Dial-In, tailored backup systems).
Member of the workgroups responsible for the LDCom networks merge: migration and integration of 3 Internet backbones and 2 IP/VPN networks (around 1000 customer connections)

Lab Project Engineer - Cisco Systems, Inc (London - UK)

07-08/2000 & 11/2000 - 06/2001

Final academic project within the Cisco Solutions Center, EMEA team in charge of customer’s demos. Deployment and management of the Service Provider Brussels lab. Technologies: MPLS, DWDM, ATM, Dial, DSL, Cable, Content Networking.
In charge of the Düsseldorf lab deployment and project management.

Lab Project Engineer - Cisco Systems, Inc (Paris - FR)

09/1999 - 02/2000

Training period within the technical pre-sales support team. In charge of the Proof of concept and demos laboratories move and deployment for the Enterprise Business Unit.
Technologies: Routing, LAN switching, IP telephony, Quality of Service, security.

Master in Business Management - Solvay Business School (Brussels - BE)

09/2004 - 06/2006

Two year part time training within the ULB - Free University of Brussels.
Evening and week-end lectures: Accounting, corporate control, finance, strategy, marketing, management, micro and macro economics
Specialization: Corporate control
Both years passed with honours.

Master in Telecommunication Sciences - Telecom Lille (Lille - FR)

09/1996 - 06/2001

Five-year full time training mixing academical and corporate internships periods.
Core topics: mathematics, physics, electronics, signal treatment, software developments, telecommunications, mobile and computer networks, communication, people management
Specializations:
- Optical and micro-wave transmissions,
- Project and innovation management.
Cursus with no honours/ranking system.

Scientific Baccalauréat - equivalent to A level - Lycée Eiffel (Armentieres - FR)

06/1996

Core topics: Mathematics, Physics, Mechanics and Electronics
Specialization: Mathematics
Passed with highest honours.

Languages

French (native),
English (good business practice),
Basic Spanish and Dutch

Technical Certifications

Cisco Systems
CCIE #9198 « Routing & Switching » (recertified until 04/2012),
CCDP,
Cisco IP Telephony Operations and Support Specialist
Radware
All Certifications
Foundy/Brocade
BCNE, FCNL4/7P

Networks and computers related skils

- Telco and Enterprise networks architecture: Broad knowledge of LAN, WAN, MPLS, Optical, Security and Access technologies,
- Network Elements: Cisco, Checkpoint, Brocade, NT Contivity, Radware, Shasta,
- Network inventory and management: Dimension, Netcool, HP OV, Ciscoworks, Brocade INM
- Good knowledge of MS Windows systems, OSX, basis of Linux, Sun Solaris,

Management

- Demonstrated ability to manage high potential people within cross project teams,
- Trained to project management tools and activities,
- Experienced in sourcing operations for technical services and products,
- Committed to success, natural traction and willingness to benefit to the company

Diving, Mountain bike, Ski, Soccer,
Full Driving licence,,
First-aid European certificate,